Legal Document

UCGhor Terms & Conditions — What You Must Know Before Using the Platform

This document sets out all the terms governing your relationship with UCGhor in full detail. Please read it carefully before creating an account.

Last Updated: 1 January 2026
Key Highlights of the Terms & Conditions

A summary of UCGhor's rules — full details below

Account Registration

You must be at least 18 years old to register an account with UCGhor. Only one account per person is permitted, and providing accurate information is mandatory.

Deposits & Withdrawals

Deposits at UCGhor start from a minimum of BDT 200. KYC verification must be completed before withdrawing winnings. Withdrawals are typically processed within 3–15 minutes.

Bonus Policy

All bonuses are subject to wagering requirements. Funds in the bonus account cannot be withdrawn directly — the required number of bets must be placed first.

Prohibited Activities

Accounts will be immediately suspended in cases of fraud, multiple account creation, bonus abuse, or any other dishonest activity.

Responsible Gaming

UCGhor encourages all members to play responsibly. Self-exclusion, deposit limits, and support options are always available.

Privacy & Security

UCGhor stores your personal information with the highest level of security. Your data is never sold or transferred to third parties.

Section 1

General Terms & Eligibility

By using the UCGhor (ucghor.app) platform, you are deemed to have fully agreed to these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of the platform.

UCGhor is an international online gaming platform serving users across multiple countries worldwide. These Terms and Conditions apply to all users in every country where UCGhor operates, including Bangladesh.

Important: These Terms and Conditions may be updated at any time. Continued use of the platform following any changes will be considered acceptance of the revised terms.

Section 2

Account Registration & Eligibility

To register an account with UCGhor, you must meet the following requirements:

  • You must be 18 years of age or older.
  • You must not be located in any country or region where online gaming is prohibited by law.
  • All information provided at the time of registration must be truthful, accurate, and complete.
  • Each individual may register one account only.
  • Transferring or renting your account to another person is strictly prohibited.
Account Security

It is your responsibility to keep your password and login credentials secure. UCGhor will never ask for your password by phone or email. If you believe your account security has been compromised, contact our support team immediately.

Creating multiple accounts will result in the forfeiture of all accounts and balances. UCGhor has the technical means to detect multiple accounts originating from the same IP address or device.

Section 3

Identity Verification (KYC)

UCGhor follows internationally recognized KYC (Know Your Customer) procedures to prevent fraud and money laundering. The following documents may be required before making a withdrawal or upon exceeding certain limits:

1
National ID Card (NID)

A clear photo of a valid Bangladeshi NID or passport.

2
Selfie Photo

A clear selfie holding your document is required.

3
Proof of Address

Utility bill or bank statement (issued within the last 3 months).

4
Proof of Payment

A screenshot of the mobile banking account used for the transaction.

Once KYC verification is complete, UCGhor will approve your account within 24–48 hours. Withdrawals may be temporarily suspended during the verification process.

Section 4

Deposit Policy

UCGhor's deposit policy is transparent and straightforward. Key information regarding deposits is outlined below:

Payment Methods Minimum Maximum (Daily) Processing Time
BKash 200 BDT 50,000 BDT Instant
Nagad 200 BDT 50,000 BDT Instant
Rocket 300 BDT 30,000 BDT Instant
Bank Transfer 1,000 BDT 2,00,000 BDT 1–3 Business Days
  • No additional charges are applied to deposits.
  • Deposits must be made from an account registered under the same name as your UCGhor account.
  • Deposits made from third-party accounts will not be accepted and will be returned.
  • If a deposit was made unintentionally, you must notify the support team within 24 hours.
Section 5

Withdrawal Policy

Withdrawals at UCGhor are fast and reliable. Getting your winnings to you is our priority.

  • Minimum withdrawal amount: BDT 500.
  • Daily maximum withdrawal limit: BDT 1,00,000.
  • Withdrawal requests are typically processed within 3–15 minutes.
  • Withdrawals may be blocked if KYC verification is not completed.
  • Withdrawals can only be made to the same payment method used for the original deposit.
  • To withdraw winnings derived from a bonus, the required wagering must be completed.

Note: If additional verification is required during the withdrawal process, UCGhor may temporarily extend the processing time. This is done for security purposes and is in the interest of protecting your account.

Section 6

Bonuses & Promotional Offers

UCGhor offers a variety of bonuses and promotional offers. Each bonus comes with its own terms and conditions, which are clearly stated alongside the relevant offer.

General Bonus Rules
  • Withdrawals are not permitted until the applicable wagering requirement (typically 15–30x) has been met after claiming a bonus.
  • You cannot claim another bonus while one is already active.
  • Bonuses are generally valid for 7–30 days. Any unused bonus will be automatically cancelled upon expiry.
  • Not all games contribute equally toward wagering requirements — slots typically count 100%, while Live Casino games count 10–20%.
  • If bonus abuse is detected, the bonus and any associated winnings will be forfeited.
  • Only one welcome bonus is available per household or IP address.

If a bonus is used to fulfil wagering requirements through arbitrage betting or low-risk betting strategies, UCGhor reserves the right to void that bonus and place the account under review.

Section 7

Gaming Policy

All game outcomes on UCGhor are determined by an internationally certified RNG (Random Number Generator). Results are entirely unbiased, and UCGhor does not influence game outcomes in any way.

  • The rules for each game will be displayed when the game loads.
  • If a game is interrupted mid-session due to a technical error, the bet will be refunded.
  • The dealer's decision is final in Live Casino.
  • If an event is cancelled in Sports Betting, the bet will be refunded.
  • Game RTP figures represent a long-term statistical average and do not apply to any individual session.
Section 8

Prohibited Activities

The following activities are strictly prohibited on UCGhor. Violations may result in account suspension or permanent closure:

  • Creating multiple accounts or using another person's account.
  • Providing false or fraudulent identity information.
  • Bonus abuse — claiming bonuses across multiple accounts or deliberately circumventing bonus terms.
  • Using software, bots, or automated systems to play games.
  • Money laundering or use of illegal funds.
  • Attempting to hack UCGhor's systems or exploiting any security vulnerabilities.
  • Harassment, intimidation, or discriminatory behaviour toward other members.
  • Creating an account for, or assisting, anyone under the age of 18.
Section 9

Responsible Gaming Policy

UCGhor believes gaming should be a source of entertainment, not addiction. We encourage all members to play responsibly and provide a range of tools to support that:

  • Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
  • Session Limit: Decide in advance how long you intend to play each session.
  • Loss Limit: Set a daily loss limit to know when to stop.
  • Reality Check: Reminders will be sent at regular intervals.
  • Self-Exclusion: Lock your account for anywhere from 24 hours up to 5 years.

If you need assistance, visit our Responsible Gaming page Responsible Play Go to section.

Section 10

Account Suspension or Closure

UCGhor reserves the right to temporarily suspend or permanently close an account under the following circumstances:

  • Breach of any provision of these Terms and Conditions.
  • False or misleading information is found during KYC verification.
  • Suspected fraud or money laundering.
  • If the member submits a request to close their own account.

If a valid balance exists at the time of account closure and no breach of terms has occurred, that balance will be returned to the member.

Section 11

Dispute Resolution

For any dispute or complaint, please contact UCGhor's support team in the first instance. The support team will endeavour to resolve the matter within 72 hours. If a satisfactory resolution is not reached, you may pursue the matter through the appropriate legal channels.

Support Contact: Live chat (available 24/7) or email: [email protected] — all complaints should be submitted in writing to ensure a proper investigation.

Section 12

Terms & Conditions Amendment Policy

UCGhor reserves the right to update these Terms and Conditions at any time. For significant changes, members will be notified by email or via an on-platform notice at least 7 days in advance. Continued use of the platform after any changes constitutes acceptance of the updated terms.

The latest Terms & Conditions will always be available on this page. You can check the "Last Updated" date at the top of the page to see when changes were last made.

Ready to get started? Join UCGhor now!

Sign up and claim your exclusive welcome bonus — play in a fully secure and transparent environment.

For players aged 18 and above only.

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